Refund policy

 

30-Day Return Window

We offer a 30‑day return policy. You have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition you received it in, unworn/unused, with tags, and in its original packaging. Receipt or proof of purchase is required.

Our Commitment

We stand behind the quality of Twizted Habitz apparel. If something isn’t right, we’ll work with you to make it right.

Who Pays for Return Shipping

• If the item is defective, damaged, or incorrect: we cover the return shipping cost.
• For all other returns (including size changes or preference-based returns): the customer is responsible for return shipping.

How to Start a Return

To begin a return, contact us at twiztedhabitz@gmail.com. If your return is approved, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For any return questions, reach us at twiztedhabitz@gmail.com.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right.

Wrong Size Orders

If you ordered the wrong size, please follow the return process above. Once your return is accepted, you can purchase the correct size in a new order.

Exceptions / Non‑Returnable Items

We cannot accept returns on:

• Sale items
• Gift cards

If you have questions about a specific item, please reach out.

Exchanges

The fastest way to get the item you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

European Union 14‑Day Cooling‑Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Items must be in the same condition you received it in, unworn/unused, with tags, and in original packaging. You must also provide proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund was approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at twiztedhabitz@gmail.com.